Don’t Blame Apple When You Don’t Know What You’re Doing

This morning I read on TUAW’s website, and I thought I would share our family’s story.

We downloaded a game on our kids’ iPad, and two days later had a $200 bill show up in our checking account. We immediately thought “fraud,” cancelled the number, requested a new card, did all the usual things. Eventually we found out that our 7year-old had “bought” a bunch of things from the app. Like most of the stories, he didn’t know it was “real money.”

We talked to Apple, and they easily and quickly refunded the money. Problem solved. Some parents haven’t been so lucky. Here’s what we learned:

1. If they hadn’t voluntarily refunded the money, we would have had to eat the expense. It wasn’t Apple’s fault.

2. We turned off in-app purchases. Problem solved.

3. We changed our settings to require the App Store to request the password immediately – every time. Default settings don’t require the password again for 15 minutes after you’ve entered it once.

What’s the bottom line? Know your device before you hand it over to your kids. A little bit of research can save you a lot of money.

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One Response to “Don’t Blame Apple When You Don’t Know What You’re Doing”

  1. Granny says:

    Oh boy!

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